REFUND AND RETURNS POLICY
Effective Date: June 8, 2025

At Bumblebee, customer satisfaction is our top priority. If you’re not completely happy with your watch purchase, we’re here to help. This Refund and Returns Policy outlines your rights and options regarding returns, exchanges, and refunds. Our goal is to make the process fair, transparent, and smooth.

1. Return Eligibility

You may return eligible products within 30 days from the delivery date, provided that:

  • The watch is unused, unworn, and in original condition and packaging.

  • All tags, manuals, and accessories are intact.

  • You have a valid receipt or proof of purchase.

Used, worn, scratched, or altered items may not be eligible for return or refund.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as “final sale” or “non-returnable”

  • Gift cards, store credits, or promotional bonuses

  • Customized or engraved watches

If your item arrives damaged or defective, we will replace it or offer a full refund—regardless of category.

3. How to Start a Return

To begin a return, please email us at contact@bumblebee.com with:

  • Order number

  • The item(s) you wish to return

  • Reason for return

  • Clear photos (if damaged or defective)

Once approved, our support team will send return instructions. Do not ship items before receiving confirmation.

4. Refunds

After we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be issued to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable, unless due to our error.

  • If purchased with a gift card, the refund will be issued as store credit.

5. Exchanges

We only replace items if they are defective or damaged upon delivery. To exchange for the same product, contact us at contact@bumblebee.com with your order details.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Double-check your bank or card statement

  • Contact your bank or card provider

  • Still no update? Please reach out to us directly.

7. Shipping Returns

You are responsible for your own return shipping unless the item is defective or incorrect.
We recommend using a trackable service or purchasing shipping insurance, as we are not liable for returns lost in transit.

8. AdSense and Transparency

In compliance with Google AdSense policies, this return policy promotes transparency and helps build trust with our customers through clear return and refund terms.

Contact Us

For questions about refunds or returns:

Address: 3 Seafield Street, Llanvihangel Gobion, United Kingdom
Phone Number: +44 7833 900787
Email: contact@bumblebee.com
Website: https://bumblebee.com